Four Seasons Hotel Tokyo at Marunouchi

1-11-1 Maronouchi

Pacific Century Place

Chiyoda

Tokyo 100-6277

Japan

Website

This review focuses on the wheelchair access aspects of this hotel. For other aspects see tripadvisor.  In summary, the room was not totally barrier free, but was large enough to accommodate my two small children, my wife and myself. It therefore offers a very rare option in Tokyo for a wheelchair user traveling with a family. 

I ended up in the Four Seasons because I found it very difficult to find any hotel in Tokyo that offered a wheelchair accessible room that could accommodate two adults and two children (6yo and 7yo). There were plenty of accessible rooms (max occupancy 2) and some family rooms (not accessible) but very few with both. After much emailing I settled on the Four Seasons because they offered to put a roll out bed into their large premium bedroom. The service and engagement I received from the staff at the FS during this search phase was excellent and certainly influenced my decision. 

The hotel is hidden in the bottom seven floors of a skyscraper in tokyos central business district. There is level access from the street to a small reception area wiht hard flooring.  The restaurant and bar are on the seventh floor and fully accessible via elevator (lift). 

Our room was on the third floor and a short distance from the elevator over deep pile carpeting. The room was spacious with plenty of space around the bed (although of course the roll out bed made it difficult to access part of the room by wheelchair). The work desk was very large and the power socked were outed on the front and very easy to access. The TV remote was left within easy reach. The minibar and accoutrements were all easy to access as was the closet. All room light could be controlled from switches by the bed as could the electronic window blinds. The bed was at a very comfortable height for transfers - about 24" or 600mm. 

The bathroom was very spacious. There was a shower and toilet, each enclosed in their own smoked glass cubicle. Out side of these was a bathtub and sink. The door to the shower cubicle was too narrow for a wheelchair to fit through - not even the front castors so I did not use that (despite the hotel provided free standing shower seat). The door to the toilet was 82 cm wide and there was enough room to execute a 180 degree transfer to the toilet. There were grab rails on either side of the toilet for support and assistance. The bathtub was easy to access but was very deep (about 27" or 675mm) and getting out could be a challenge if you don't have good upper body strength. The hotel will supply a bath bath chair if required. The bath had a hand held shower rose as well as taps (faucets). The sink had ample under space for knees. 

Despite some nice decor and excellent personnel the hotel has a kind of impersonal feel to it. The staff were superb and our children were welcomed wiht personalized guide books and gifts. The room worked for me and I would recommend this hotel if traveling with family. For a wheelie on their own or traveling as a couple I would recommend checking out some of the other barrier free hotel rooms.