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Wednesday, July 15, 2009

San Diego, California - Hotel (Holiday Inn Rancho)

The Holiday Inn Rancho is located in Rancho Bernardo in the suburbs of San Diego. These notes are intended to assist wheelchair users considering using the hotel.

The property is in two parts. Access to the second block is up a long ramp and difficult to climb in a manual chair with luggage. I was sent there initially but the room I was assigned was not accessible. On returning to reception I was assigned an "accessible" room in the main block.

The room was a reasonable size for its two queen size beds. Workdesk was of a good size and height with one easily reached socket in the desk lamp. Wifi in the room.

The beds were of differing heights so I chose the one slightly lower than the wheelchair for ease of transfer (the other bed was slightly higher). Bedroom closet was usable but the rack was a little high. A/C controls were reachable but very high. The TV control was left on a high shelf and was barely reachable. The ice bucket and glasses were out of reach.

While the bedroom was fine, the bathroom was bordering on unusable. It was very small with no turning circle. The sink unit had a grab bar at the front which made it impossible to use the sink easily. The toilet had no room to place a chair beside it, forcing a tricky 180 degree transfer to use it. There was a grab rail mounted directly behind the toilet, above the cistern, which was utterly useless for anyone. The bath had one badly positioned grab bar. The shower was a hand held hose mounted too high on a rail.

Although not related to access, the room had a general unpleasant smell which made me nervous about cleanliness.

Not recommended, this hotel made it to my "3 worst hotels" list!

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